METRO GROUP views itself as a member of society that contributes to social value creation. Our company’s responsibility to align economic goals with social requirements and the demands of customers, employees, investors and partners extends beyond compliance with legal stipulations. We must respect the limits placed on us by the environment. By taking this approach, we act today for the good of tomorrow. Accordingly, our business activities are designed to create added value while reducing negative effects. This makes all aspects of our business sustainable.

In financial year 2015/16, METRO GROUP again qualified for inclusion in the group of global retail companies with the most sustainable business practices, confirming the previous year's success with its renewed listing as the leading company in its sector in the internationally renowned sustainability indices Dow Jones Sustainability World and Europe. With 84 points, METRO GROUP topped its score of 77 points achieved in financial year 2014/15.

When it comes to defining our responsibilities and key areas of focus, we do not just rely on our own internal perspective. For the first time ever, we conducted a stakeholder survey in 2016, which also helps us to confirm the relevance of the issues we have identified. It was part of this year's materiality analysis.

Commitment to our employees

In terms of our sustainable corporate governance, we see it as our duty to create and maintain an attractive, fair and safe working environment. As such, our objective is to value the individuality of our employees, encourage their diversity and strengthen their personal responsibility. In this way, we support them in implementing our strategy successfully and sustainably.

Sustainable operations

Status climate protection target

greenhouse gas emissions in kg CO2 (CO2 equivalent) per m2 of selling space

Status climate protection target (bar chart)

Social audits of own imports through MGB Hong Kong and non-food own brands of the METRO GROUP sales lines

as of closing date 30/9

Social audits of own imports through MGB Hong Kong and non-food own brands of the METRO GROUP sales lines (bar chart and pie chart)

Producers that have passed the audit can demonstrate their successful
compliance with the BSCI standard or an equivalent social standard system by presenting a certificate awarded by an independent third party.

1 Adjustment of the 2014/15 figures for social audits at producers relating to own imports through MGB Hong Kong; in addition, the 2014/15 figures include producers relating to non-food own brands of the METRO GROUP sales lines

2 Adjustment of the 2015/16 figures due to the sale of the former METRO GROUP sales line Galeria Kaufhof

3 From 2015, adjustment of BSCI rating system from three rating categories (good/improvements needed/non-compliant) to five rating categories (A/B/C/D/E). The result “improvements needed” was understood as a passed audit. Under the new measurement system, a portion of the previous “improvements needed” results was assigned to the categories “C” (passedaudit) and “D” (failed audit). This adjustment resulted in a lower share of producers with a passed audit in the last financial year.

We need energy and natural resources to successfully operate our core business and to meet our customers’ needs. This deployment of resources increases our operating costs and has negative environmental impacts. As a result, we strive to reduce the greenhouse gas emissions of our operations and our resource consumption. To this end, we focus on intelligent energy use and investments in order to increase our energy efficiency. Adopting targeted measures enables us to reduce both energy consumption and costs. Moreover, we strive for responsible resource management, waste prevention, the recycling of resources and their recovery by means of recycling. In particular, the reduction of food waste is of considerable importance to our METRO Cash & Carry and Real sales lines.

Sustainable procurement and assortment

In our procurement activities, we strive to purchase high-quality and safe products with sound social and economic credentials. This allows for responsible assortment design. In addition, as a retail group, we depend on the long-term availability of resources. We take these aspects into account by following our group-wide purchasing policy for sustainable procurement across all our products. In this policy, we have laid down the fundamental requirements for sustainable supply chain and procurement management.

Sustainable consumption

The products and services of our sales lines must not just meet quality and safety requirements. Consumers also attach increasing importance to sound social and environmental credentials when purchasing goods or services. For this reason, we focus firmly on measures that enable us to influence these product features. Our guidelines for sustainable purchasing provide the basis for this. Moreover, direct relationships with our business partners ensure transparency with regard to the resources used and the procurement of products, as does our international, cross-sectoral traceability solution.

In financial year 2015/16, METRO Cash & Carry and Real generated sales of nearly €12 million in Germany from fair trade products. In the same period, our sales lines generated a total of €130 million in Germany-wide sales of products certified in accordance with the EU regulation on organic farming. Our stores also offer products from sustainable fishing and aquaculture. In financial year 2015/16, METRO Cash & Carry and Real generated sales of more than €86 million (previous year: €80 million) from their sustainable fish assortment in Germany. The Real sales line generated sales of nearly €367 million from regional products during the past financial year. The sales line increasingly offers its customers products from sustainable forestry. Sales in this product category amounted to more than €13 million. Media-Saturn generated sales of more than €3 billion from energy-efficient electronic devices across the group.

Even responsible consumption involves the use and consumption of resources and we are committed to minimising the resulting waste. We place great importance on promoting innovative manufacturing and recycling technologies and on thinking in terms of cycles. We advise our customers about disposal, encourage them to avoid waste and create incentives and opportunities for correct disposal.

Social engagement

METRO GROUP views its commitment to society and the environment as a form of value creation since it plays a role in addressing social challenges. With our diverse activities we thus aim to foster an intercultural dialogue, support our locations and their local communities as well as systematically help people in need.

For more information and key performance indicators, see the Corporate Responsibility Report 2015/16.