Employees

It is the goal of our company to ensure that it produces long-term growth in sales and earnings. To achieve this goal, we need dedicated employees who bring our strategy to life in their everyday work and create added value for our customers. One thing is certain: METRO GROUP can only grow if we support our employees. Our human resource strategy focuses on two key aspects: on human resource management, which includes employee recruitment, retention and development, and on occupational safety and health management. Our objective is to attract the very best employees, to support them in accordance with their drive and abilities, and to strengthen their long-term connection to our company. By taking this approach, we strive to be the employer of choice among current and future employees.

Employee engagement

A key instrument to determine the engagement of the workforce and their loyalty to the company is our global employee survey, METRO Voice. We conduct it regularly in the countries in which METRO Cash & Carry operates, both at the service companies and at METRO AG. Under the slogan "Your opinion. Our dialogue", about 106,000 employees were invited to participate in the survey during the reporting period. 88 per cent of employees at the participating company units took part in the survey. The level of engagement – which indicates the degree of solidarity, pride in the company, loyalty and motivation – reached the 75 per cent mark again during the reporting period and as such markedly exceeds the score of Aon Hewitt’s Global Retail Benchmark (60 per cent). This positive development can be attributed, on the one hand, to an intensive follow-up process: managers receive detailed insight into the survey results and discuss these together with their teams to develop suitable measures to raise the level of engagement. On the other hand, we established group-wide initiatives that we use to increasingly promote a focus on innovative ideas and encourage the appreciation and recognition of our staff.

Development of staff numbers

During the reporting period, METRO GROUP employed an average of 196,540 (2014/15: 203,773) full-time equivalents. This is a decrease of 3.5 per cent from the same period of the previous year. The majority of our employees work outside of our home market of Germany. In Western Europe (excluding Germany), Eastern Europe and Asia, we had 125,705 full-time equivalents, 5.5 per cent less than during the same period of the previous year. This decline is primarily due to METRO Cash & Carry’s withdrawal from Vietnam. In Germany, the number of full-time equivalents increased slightly to 70,835 (2014/15: 70,815).

Development of personnel expenses

Our personnel expenses increased by 0.1 per cent to €6.5 billion compared with the same period of the previous year (2014/15: €6.5 billion). Of that amount, €5.3 billion (2014/15: €5.3 billion) was attributable to wages and salaries, including income taxes and employee contributions to social insurance programmes. The rest was attributable to social welfare contributions, pension expenses and employee benefits.

For more information, see the Annual Report 2015/16.

Development of employee numbers by countries and segments

by headcount as of closing date of 30/9

 Download XLS (28KB)

 

METRO Cash & Carry

Media-Saturn

Real

Others

METRO GROUP

 

 

 

 

 

 

 

 

 

 

 

 

2015

2016

2015

2016

2015

2016

2015

2016

2015

2016

1

All employees of the Classic Fine Foods group are attributed to the Asia (China) region

2

US employees are employees of the Boston Trading Office (BTO). The trading office is responsible for seafood procurement.

Germany

14,647

14,656

27,304

28,284

36,063

35,121

5,935

5,842

83,949

83,903

Austria

2,116

2,101

2,861

2,834

 

 

 

 

4,977

4,935

Belgium

3,026

3,072

1,623

1,642

 

 

 

 

4,649

4,714

Denmark

 

 

33

37

 

 

 

 

33

37

France

8,539

8,493

 

 

 

 

 

 

8,539

8,493

Italy

4,375

4,233

5,826

5,877

 

 

 

 

10,201

10,110

Luxembourg

 

 

122

132

 

 

 

 

122

132

Netherlands

4,414

3,660

4,796

4,842

 

 

11

11

9,221

8,513

Portugal

944

939

546

604

 

 

 

 

1,490

1,543

Spain

3,744

3,690

6,508

6,613

 

 

 

 

10,252

10,303

Sweden

 

 

1,511

1,364

 

 

 

 

1,511

1,364

Switzerland

0

80

1,295

1,272

 

 

82

78

1,377

1,430

United Kingdom

 

 

0

2

 

 

 

 

0

2

Western Europe (excl. Germany)

27,158

26,268

25,121

25,219

 

 

93

89

52,372

51,576

Bulgaria

2,208

2,240

 

 

 

 

 

 

2,208

2,240

Croatia

1,142

1,085

 

 

 

 

 

 

1,142

1,085

Czech Republic

3,466

3,464

 

 

 

 

 

 

3,466

3,464

Greece

 

 

813

859

 

 

 

 

813

859

Hungary

2,547

2,587

1,185

1,312

 

 

6

5

3,738

3,904

Kazakhstan

887

827

 

 

 

 

 

 

887

827

Moldova

598

609

 

 

 

 

 

 

598

609

Poland

5,981

5,521

5,035

5,070

 

 

294

370

11,310

10,961

Romania

4,349

3,906

 

 

 

 

1,459

1,450

5,808

5,356

Russia

17,800

16,917

3,481

3,008

 

 

586

656

21,867

20,581

Serbia

1,241

1,229

 

 

 

 

 

 

1,241

1,229

Slovakia

1,188

1,257

 

 

 

 

 

 

1,188

1,257

Turkey

4,555

4,294

1,982

1,930

 

 

104

86

6,641

6,310

Ukraine

3,426

2,828

 

 

 

 

 

 

3,426

2,828

Eastern Europe

49,388

46,764

12,496

12,179

 

 

2,449

2,567

64,333

61,510

China1

11,899

12,142

14

14

 

 

501

383

12,414

12,539

India

3,598

4,624

 

 

 

 

650

687

4,248

5,311

Japan

1,063

1,137

 

 

 

 

 

 

1,063

1,137

Pakistan

1,715

1,837

 

 

 

 

 

 

1,715

1,837

Vietnam

3,363

0

 

 

 

 

 

 

3,363

0

Asia

21,638

19,740

14

14

 

 

1,151

1,070

22,803

20,824

USA2

5

5

 

 

 

 

 

 

5

5

International

98,189

92,777

37,631

37,412

 

 

3,693

3,726

139,513

133,915

METRO GROUP

112,836

107,433

64,935

65,696

36,063

35,121

9,628

9,568

223,462

217,818