Social policies and stakeholder dialogue

Trust towards the various players forms the foundation of a company’s acceptance by society. A key part of the work that goes into fostering this trust is interaction with our stakeholders: in addition to the close relationships maintained by our employees, suppliers and customers, there are many other people who come in contact with our company. Various expectations concerning our business actions arise from this interaction. In the interplay of company and social values, we view sustainable business management as a way to help to meet the challenges facing society within the context of our own business activities. We bundle our expertise here in the previously described list of focal points: supply chain and products; energy and resource management; and employees and social affairs. Within these focal points, we can continuously improve the environmental and social impact of our processes, products and services in those places where we do business. In the interplay with the other focal points, intra-company communication, an economic and sociopolitical dialogue and the collaboration of our stakeholders helps us to identify needs at an early stage and to address relevant issues.

Conferences, roadshows and visits to our headquarters in Düsseldorf that are accented by meetings with members of the Management Board and tours serve as reasonable and good opportunities to introduce a wide range of capital-market players to METRO GROUP. We use direct dialogue to address the specific concerns of our shareholders, potential investors and analysts. To encourage the sociopolitical exchange of view, we provide our stakeholders with a forum in our new publication “METRO GROUP TRADE LETTER”. We also work closely with them in selecting the topics that are covered by our events, including MITTWOCHSGESELLSCHAFTEN (Wednesday Societies of Retail) in Berlin and Brussels.

Our work in various committees pays off because we have the business and industry expertise that is frequently indispensable in the dialogue conducted among trade associations, non-governmental organisations, political leaders and the general public to find suitable solutions to social, technical and economic challenges. Examples of this collaboration include the strategic partnership to harmonise standards as part of the Global Sustainable Seafood Initiative (GSSI) and the cross-industry partnership on traceability with GS1 and other partners along the value-added chain (see the section on “the supply chain and products”). In 2013, METRO GROUP also concluded an agreement with the European Federation of Food Banks (FEBA) in an effort to support the meals-on-wheels and food-bank movement on the European level.

In addition to this social contribution made by our core business, we intend to fulfil our obligations as a good corporate citizen. Our investments in the community are one reflection of our charitable efforts. In this work, we support projects at our business locations and help to reduce the impact of disasters.

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METRO GROUP conducts dialogues with experts and stakeholders on the subjects of its focal points.

METRO GROUP representatives will meet with selected experts at least once a year to discuss issues related to global challenges that have been identified as relevant for the company’s business.





By expanding development and collaboration partnerships, we succeed in meeting challenges and produce commercial and social gains.

In 2014, projects related to our focal points will be developed and potential strategic partners for their support identified. As part of the ongoing dialogue, the following meetings were held in 2013:

  • German Ministry for Economic Cooperation and Development:
    meeting and discussion about collaboration opportunities on the issue of safeguarding food supplies.
  • German Society for International Cooperation: discussion about a potential energy-related partnership in South-East Asia.
  • IDH Sustainable Trade Initiative: discussion about setting up a partnership on ASC products (Aquaculture Stewardship Council) from Vietnam and India.
  • BCS, IFC and Global GAP: meeting and discussion regarding the creation of a multilateral partnership on supplier qualification on the basis of Global GAP in Ukraine.
  • Food and Agriculture Organization of the United Nations: collaboration as part of the Global Sustainable Seafood Initiative (GSSI); discussion and partnership de

Assessment of relevant sustainability indexes and rankings

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Dow Jones Sustainability Index (DJSI)



Oekom Corporate Rating




97 A– (Disclosure/Performance) Climate Disclosure Leadership Index (CPLI) DACH: Sector Leader Consumer Discretionary (ex Auto) Index Leader MDAX


Carbon Disclosure Project – forests programme


Carbon Disclosure Project – water programme


You will find in-depth information and other key performance indicators regarding the topic of sustainability in the METRO GROUP Sustainability Report 2012 as well as on our website in the Sustainability section.