Dear Readers,

We believe in doing the right things better and better. In the context of our sustainability vision, this means creating added value for customers while reducing detrimental effects at the same time. We made important progress on this front in the financial year 2013/14. This is confirmed not least by our positive performance in leading sustainability indices and rankings: in 2014, METRO GROUP was listed on the Dow Jones Sustainability World and Europe Indices (DJSI) as well as the FTSE4Good Global and Europe Indices. This is a great achievement, which shows us that the measures we are taking are bearing fruit and that our commitment is widely acknowledged.

“We create added value for our customers while reducing detrimental effects at the same time.”

In this Corporate Responsibility Report 2013/14, we show which targets we have set ourselves in the field of sustainability, which approaches we are taking and which measures our four METRO GROUP sales lines implemented during the reporting period. The main focus here is on our principal courses of action at the different stages of our supply chain – beginning with procurement, production and processing, then moving on to transport, warehousing and stores before showing how the products we sell are used by our customers and finally disposed of at the end of the product life cycle. The various facets of our social engagement also form part of the Corporate Responsibility Report.

In this way, we not only give an overview of the main ways in which we comply with the Global Reporting Initiative’s (GRI) sustainability reporting requirements but also show how we have integrated the ten principles of the United Nations Global Compact into company processes and taken them on board in our work. All key performance indicators relating to sustainability, our carbon footprint, the United Nations Global Compact Communication on Progress and the GRI Content Index can be found in a supplement on our website.

Taking centre stage in this report are five of our employees. Our portraits of them show how they contribute to sustainability efforts on both, a personal and a professional level. They represent all those people in our company who work to meet the needs of our customers every day. Their tireless efforts help us to tackle social challenges and to make the vision of responsible business practices an everyday reality in our company.

In order to overcome global challenges, it is necessary for many players to join forces to find solutions and determine the most efficient action to take. If you would like to join the conversation, we would be delighted to hear from you.

For METRO GROUP, our sales lines and our colleagues

Düsseldorf, December 2014

Signature Olaf Koch, Chairman of the Management Board of METRO AG (handwriting)

Olaf Koch
Chairman of the Management Board of METRO AG

Signature Mark Frese, Chief Financial Officer (handwriting)

Mark Frese
Chief Financial Officer

Signature Pieter Haas, Member of the Management Board (handwriting)

Pieter Haas
Member of the Management Board

Signature Heiko Hutmacher, Chief Human Resources Officer (handwriting)

Heiko Hutmacher
Chief Human Resources Officer

METRO GROUP and its segments

METRO GROUP and its segments (graphic)