Sustainability management

METRO GROUP views itself as a member of society that contributes to value creation. As part of its corporate responsibilities, our company strives to create a strong bond that links economic goals that extend beyond legal requirements with the needs of society as well as those of customers, employees, investors and partners. In the process, we must respect the limits placed on us by the environment. By taking this approach, we act today for the good of tomorrow. Viewed in terms of METRO GROUP’s sustainability vision “We offer quality of life”, our business activities are designed to create value while reducing negative effects.

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We offer quality of life …

Because we are acting more sustainably, …


This covers the producers of merchandise (own brands and own imports) who carry out the final significant and value-creating production step

for our customers, …

… by providing them with safe, high-quality products and services locally and around the world, and by constantly improving our processes. And with products that are produced, processed and recycled in a socially responsible, environmentally sound and resource-friendly manner. This enables us to secure our future

we are working on a responsible range of products and assortment design.

By 2015, we will have defined processes that will enable us to evaluate the impact of the own-brand products of METRO GROUP’s sales lines on sustainability. By continuously carrying out our general METRO GROUP purchasing policy on sustainability, we will adjust all relevant product categories to reflect aspects of sustainability.

for our employees, …

… by respecting, protecting and helping them to grow professionally at all times, and by building trusting relationships with them.
This enables us to create an attractive working environment.

we systematically make sustainability a part of our work.

Sustainability will be integrated into all (fundamental) business processes by 2016. Our employees' awareness of sustainable behaviour will be sharpened through information campaigns. Training programmes focused on corporate responsibility will be developed and offered to all employees.

for all who work for us, …


… by doing business fairly and responsibly and by providing good living and working conditions. This enables us to demonstrate responsibility in the supply chain.

we support humane working conditions.

Inclusion of all non-food own-brand suppliers1 in a BSCI or equivalent social standard system by the end of 2014 if the final product is produced in a risk country (risk country based on BSCI definition). This effort involves suppliers from whom we acquire products in a decentralised manner and suppliers with whom we maintain a direct relationship through MGB Hong Kong.

for society, …

… by protecting the environment, conserving natural resources and minimising our effect on the climate. This enables us to create a sound foundation for retailing of tomorrow.

we are working on solutions to global challenges with a steadfast commitment to the issue and a trusting relationship with our stakeholders.

Our contribution to climate and resource protection: by 2020, METRO GROUP will have cut its greenhouse gas emissions by 20 per cent since the reference year of 2011.

Embedding sustainability

The strategic integration of sustainability into our core business operations is an essential aspect of our work to carry out our sustainability vision. We use a number of channels to ensure that this happens. These channels include our Sustainability Board and its committees as well as modifications of relevant business processes and decision-making procedures along with changes in our individual behaviours. The issue can indeed be encouraged from the top down, but it must be carried out by everyone.

Embedding Sustainability (organigram)

Our sustainability management

Sustainability management is designed to facilitate the integration of sustainability into our core business operations and to consider the interplay between economic, environmental and social aspects in an efficient, solution-driven manner. It is closely tied to risk and opportunity management at METRO GROUP. In this process, the company’s management is supported in its work to systematically identify, assess and manage possible deviations from the sustainability goals; that is, risks and opportunities.

For more information about risk and opportunity management, see chapter 12 Risk and opportunity report.

As an organisation of METRO GROUP, the Sustainability Board ensures that the strategic objectives regarding the group’s sustainability performance are defined and that fundamental issues are reflected in corresponding goals.

The round table on corporate responsibility serves as the interface between the strategic and operational aspects of sustainability. This body lays the groundwork for decisions taken by the Sustainability Board and helps to carry them out.

Sustainability Board (organigram)

Assessment of relevant sustainability indices and rankings

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Deviates from the KPI quoted in the management report and in the print version of the METRO GROUP Corporate Responsibility Report 2013/14. The rating agency upgraded our rating from C to C+ on 10 December 2014.

Dow Jones Sustainability Index (DJSI) – World/Europe


0 to 100


Oekom Corporate Rating1

C+ Prime Status

D– to A+


CDP Climate Disclosure Leadership Index (CDLI) Germany, Austria, Switzerland

98/A– (disclosure/performance) listed; sector leader consumer staples

0 to 100 / E to A


FTSE4Good Global/Europe Index