GRI G3 Content Index

This sustainability report is based on the guidelines of the Global Reporting Initiative (GRI). For the first time METRO GROUP is reporting in line with the requirements of version 3.1 of the G3 guidelines, which represents a further step towards enhancing the transparency of the Company’s sustainability commitment. The report satisfies the requirements of application level B.

The following table refers to information in METRO AG’s sustainability report and annual report in respect of indicators and profile.

 

1. Strategy and analysis

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Dis-
closure

Description

Reported

Cross-reference

Explanation

1.1

Statement from the Management Board.

Completely

[SR 2012 // Letter from the Management Board]

 

 

 

 

[SR 2012 // Global challenges – corporate engagement]

 

1.2

Key impacts, risks and opportunities.

Completely

[SR 2012 // Letter from the Management Board]

 

 

 

 

[SR 2012 // Global challenges – corporate engagement]

 

 

 

 

[SR 2012 // Our sustainability vision]

 

 

 

 

[SR 2012 // Goals]

 

 

2. Organisational profile

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Description

Reported

Cross-reference

Explanation

2.1

Name of the organisation.

Completely

[SR 2012 // METRO GROUP’s structure]

 

 

 

 

[AR 2012 // Information]

 

2.2

Primary brands, products and/or services.

Completely

[SR 2012 // METRO GROUP’s structure]

 

 

 

 

[AR 2012 // Strategic Positioning of METRO GROUP]

 

 

 

 

[AR 2012 // Group structure]

 

2.3

Structure of the organisation.

Completely

[SR 2012 // METRO GROUP’s structure]

 

 

 

 

[AR 2012 // Group structure]

 

2.4

Location of organisation’s headquarters.

Completely

[AR 2012 // Strategic positioning of METRO GROUP]

 

2.5

Countries where the organisation operates.

Completely

[AR 2012 // Group structure]

 

2.6

Nature of ownership and legal form.

Completely

[AR 2012 // METRO shares]

 

2.7

Markets served.

Completely

[AR 2012 // Group structure]

 

2.8

Scale of the reporting organisation.

Completely

[AR 2012 // Employees]

 

 

 

 

[AR 2012 // Strategic positioning of METRO GROUP]

 

 

 

 

[AR 2012 // Overview of the financial year 2012 and forecast]

 

 

 

 

[AR 2012 // Earnings position]

 

2.9

Significant changes during the reporting period.

Completely

[AR 2012 // Letter to the shareholders]

 

 

 

 

[AR 2012 // Strategic positioning of METRO GROUP]

 

 

 

 

[AR 2012 // Group structure]

 

2.10

Awards received in the reporting period.

Completely

[SR 2012 // Review]

 

 

 

 

[AR 2012 // Strategic positioning of METRO GROUP: Real]

 

 

 

 

[AR 2012 // METRO shares]

 

 

 

 

[AR 2012 // Employees]

 

 

 

 

[AR 2012 // Supplementary and forecast report]

 

 

3. Report parameters

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Reported

Cross-reference

Explanation

3.1

Reporting period.

Completely

[SR 2012 // Imprint]

 

3.2

Publishing date of previous report.

Completely

 

The progress report 2011 was published on 23/5/2012 and the last sustainability report on 23/11/2010.

3.3

Reporting cycle.

Completely

 

A sustainability report or a progress report is published once a year.

3.4

Contact point for the report or its contents.

Completely

[SR 2012 // Imprint]

 

3.5

Process for defining report content.

Completely

[SR 2012 // Global challenges – corporate engagement]

 

 

 

 

[SR 2012 // Our sustainability management]

 

 

 

 

[SR 2012 // Supply chain and products]

 

 

 

 

[SR 2012 // Energy and resource management]

 

 

 

 

[SR 2012 // Employees and social affairs]

 

 

 

 

[SR 2012 // Social policies and stakeholder dialogue]

 

3.6

Boundary of the report.

Completely

[SR 2012 // Imprint]

 

 

 

 

[SR 2012 // Key performance indicators]

 

 

 

 

[SR 2012 // METRO GROUP’s carbon foot print]

 

3.7

Specific limitations on the scope or boundary of the report.

Completely

[SR 2012 // METRO GROUP’s carbon foot print]

 

3.8

Basis for reporting on joint ventures and subsidiaries.

Completely

[SR 2012 // METRO GROUP’s structure]

 

 

 

 

[AR 2012 // Group structure]

 

3.9

Data measurement techniques and the bases of calculations.

Completely

[SR 2012 // Key performance indicators]

 

 

 

[SR 2012 // METRO GROUP’s carbon foot print]

 

3.10

Effect of restatements of information provided in earlier reports.

Completely

[SR 2012 // Key performance indicators]

 

 

 

[SR 2012 // METRO GROUP’s carbon foot print]

 

3.11

Significant changes from previous reporting periods.

Completely

[SR 2012 // Key performance indicators]

 

3.12

GRI Content Index.

Completely

[SR 2012 // GRI G3 Content index]

 

3.13

External assurance for the report.

Completely

[SR 2012 // Imprint]

 

 

 

 

Certification by the independent auditor

 

 

4. Governance, commitments and engagement

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Reported

Cross-reference

Explanation

4.1

Governance structure of the organisation.

Completely

[SR 2012 // Our sustainability management]

 

 

 

 

[AR 2012 // Group structure]

 

 

 

 

[AR 2012 // Corporate governance report]

 

 

 

 

[AR 2012 // Sustainability management]

 

4.2

Indicate whether the Chair of the highest governance body is also an executive officer.

Completely

[AR 2012 // Corporate governance report]

 

 

 

[AR 2012 // Corporate Boards of METRO AG and their mandates]

 

4.3

Independent members of the highest governance body.

Completely

[AR 2012 // Corporate governance report]

 

 

 

[AR 2012 // Corporate Boards of METRO AG and their mandates]

 

4.4

Mechanisms to provide recommendations or direction to the highest governance body.

Completely

[AR 2012 // Corporate governance report]

 

 

 

[AR 2012 // Report of the Supervisory Board]

 

 

 

 

[AR 2012 // Sustainability management]

 

4.5

Linkage between compensation for members of the governance body and the organisation’s performance.

Completely

[AR 2012 // Remuneration report]

 

4.6

Processes in place for the highest governance body to ensure conflicts of interests are avoided.

Completely

[AR 2012 // Corporate governance report]

 

4.7

Qualifications and expertise of the members of the highest gov- ernance body.

Completely

[AR 2012 // Corporate governance report]

 

 

 

 

[AR 2012 // Corporate Boards of METRO AG and their mandates]

 

4.8

Internally developed statements of mission or values, codes of conduct and principles.

Completely

[AR 2012 // Employees]

 

 

 

[AR 2012 // Sustainability management]

 

 

 

 

[SR 2012 // Supply chain and products]

 

 

 

 

[SR 2012 // UN Global Compact Communication on Progress 2012]

 

4.9

Procedures of the highest governance body for overseeing the organisation’s identification and management of sustainability performance.

Completely

[SR 2012 // Our sustainability management]

 

 

 

[AR 2012 // Corporate governance report]

 

 

 

[AR 2012 // Sustainability report]

 

 

 

 

[SR 2012 // UN Global Compact Communication on Progress 2012]

 

4.10

Process for evaluating the highest governance body’s own performance with respect to sustainability performance.

Completely

[AR 2012 // Report from the Supervisory Board]

No process for evaluating sustainability performance is currently implemented.

4.11

Implementation of precautionary approach or principles.

Completely

[SR 2012 // UN Global Compact Communication on Progress 2012]

 

 

 

 

Business Principles for employees of METRO AG

 

 

 

 

International standards along the supply chain (BSCI)

 

 

 

 

METRO GROUP Environmental Guidelines

 

 

 

 

Purchasing guidelines, e.g. fish purchasing policy

 

4.12

Externally developed economic, environmental and social charters, principles or other initiatives.

Completely

[AR 2012 // Sustainability management]

 

 

 

[SR 2012 // Supply chain and products]

 

 

 

 

[SR 2012 // UN Global Compact Communication on Progress 2012]

 

 

 

 

[SR 2012 // Social policies and stakeholder dialogue]

 

 

 

 

International standards along the supply chain (BSCI)

 

 

 

 

ILO (International Labour Organization) declaration on fundamental Principles and Rights at Work embedded in different corporate guidelines

 

 

 

 

OECD Guidelines for Multinational Enterprises embedded in different corporate guidelines

 

 

 

 

International standards along the supply chain (GLOBALG.A.P., IfS)

 

 

 

 

The Consumer Goods Forum Board Resolution on Deforestation

 

 

 

 

The Consumer Goods Forum Board Resolution on Sustainable Refrigeration

 

4.13

Membership in associations and/or national/international advocacy organisations.

Completely

[SR 2012 // Social policies and stakeholder dialogue]

 

 

 

[SR 2012 // Goals: Social policies and stakeholder dialogue]

 

 

 

 

[SR 2012 // UN Global Compact Communication on Progress 2012]

 

 

 

 

Public policy

 

4.14

List of stakeholders.

Completely

[SR 2012 // Goals: Social policies and stakeholder dialogue]

There is no complete list. However, we report on our stakeholders at various points.

 

 

 

[AR 2012 // METRO shares]

 

 

 

[AR 2012 // Employees]

 

 

 

[SR 2012 // Global challenges – corporate engagement]

 

 

 

[SR 2012 // Employees and social affairs]

 

 

 

[SR 2012 // UN Global Compact Communication on Progress 2012]

 

 

 

Public policy

4.15

Basis for selection of stakeholders.

Completely

[SR 2012 // Social policies and stakeholder dialogue]

 

 

 

 

[SR 2012 // Goals: Social policies and stakeholder dialogue]

 

4.16

Stakeholder engagement.

Completely

[SR 2012 // Social policies and stakeholder dialogue]

 

 

 

 

[SR 2012 // Goals: Social policies and stakeholder dialogue]

 

4.17

Response to stakeholder requests.

Completely

[SR 2012 // Social policies and stakeholder dialogue]

Sample representation in the chapter “Social policies and stakeholder dialogue”.

 

 

 

[SR 2012 // Goals: Social policies and stakeholder dialogue]

 

Economic performance

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Management approach

 

[AR 2012 // Strategic positioning of METRO GROUP]

 

EC1

Direct economic value generated and distributed.

Completely

[SR 2012 // Key performance indicators: Company]

 

EC2

Financial implications due to climate change.

Not

 

In the course of our regular participation in the Carbon Disclosure Project we report about risks and opportunities due to climate change.

EC3

Benefit plan obligations.

Completely

[AR 2012 // Employees]

 

 

 

 

[AR 2012 // Personnel expenses]

 

 

 

 

[AR 2012 // Financial and asset positioning]

 

 

 

 

[AR 2012 // Provisions for pensions and other commitments]

 

EC4

Financial assistance received from government.

Not

 

 

Market presences

 

 

 

EC5

Standard entry-level wage and minimum wage.

Not

 

 

EC6

Dealing with locally based suppliers.

Not

 

 

EC7

Employment of local staff.

Not

 

 

Indirect economic impacts

 

 

 

EC8

Investments for infrastructure and services.

Not

 

 

EC9

Significant indirect economic impacts.

Not

 

 

 

Environmental performance

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Reported

Cross-reference

Explanation

Management approach

 

[SR 2012 // Energy and resource management]

 

Materials

 

 

 

EN1

Materials used.

Completely

[SR 2012 // Key performance indicators: Paper – share of eco-friendly paper]

The information on material consumption relates to the resource of paper.

EN2

Percentage of recycled materials.

Completely

[SR 2012 // Key performance indicators: Paper – share of eco-friendly paper]

 

Energy

 

 

 

EN3

Direct energy consumption (primary energy).

Completely

[SR 2012 // Key performance indicators: Energy – electricity consumption and thermal energy consumption]

 

 

 

 

[SR 2012 // Key performance indicators: Own fleet of lorries]

 

EN4

Indirect energy consumption (primary energy).

Completely

[SR 2012 // Key performance indicators: Energy – electricity consumption and thermal energy consumption]

 

EN5

Achieved energy savings.

Completely

[SR 2012 // Energy and resource management]

Exemplary description with reporting of savings achieved.

EN6

Energy-efficient products.

Not

 

 

EN7

Reductions achieved in indirect energy consumption.

Completely

[SR 2012 // Energy and resource management: Ideas and action wanted]

Exemplary description with reporting of savings achieved.

Water

 

 

 

EN8

Total water consumption.

Completely

[SR 2012 // Key performance indicators: Water – water consumption in l]

 

EN9

Water sources.

Not

 

 

EN10

Water recycled and reused.

Not

 

 

Biodiversity

 

 

 

EN11

Biodiversity: land in, or adjacent to, protected areas and areas of high value.

Not

 

 

EN12

Biodiversity: significant impact.

Not

 

 

EN13

Biodiversity: habitats protected or restored.

Not

 

 

EN14

Management of impacts on biodiversity.

Not

 

 

EN15

Biodiversity: red list species.

Not

 

 

Emissions, effluent and waste

 

 

 

EN16

Total direct and indirect greenhouse gas emissions.

Completely

[SR 2012 // METRO GROUP’s carbon foot print]

 

 

 

 

[SR 2012 // Key performance indicators: Carbon foot print]

 

EN17

Other relevant indirect greenhouse gas emissions.

Completely

[SR 2012 // Key performance indicators: Carbon foot print]

 

EN18

Reduction of greenhouse gas emissions.

Completely

[SR 2012 // METRO GROUP’s carbon foot print]

 

 

 

 

[SR 2012 // Energy and resource management]

 

EN19

Emissions of ozone-depleting substances.

Not

 

 

EN20

NOx, SOx and other significant air emissions.

Not

 

 

EN21

Total water discharge by quality and destination.

Completely

[SR 2012 // Key performance indicators: Water – water consumption in l]

 

EN22

Total waste by type and disposal method.

Completely

[SR 2012 // Key performance indicators: Waste]

 

EN23

Total number and volume of significant spills.

Not

 

 

EN24

Hazardous and special waste.

Not

 

 

EN25

Water bodies and related habitats significantly affected by the discharges of water run-off.

Not

 

 

Products and services

 

 

 

EN26

Reduction of environmental impacts of products and services.

Not

 

 

EN27

Recycled products and packaging material.

Not

 

 

Einhaltung von Rechtsvorschriften

 

 

 

EN28

Sanctions for non-compliance with environmental laws and regulations.

Not

 

 

Transport

 

 

 

EN29

Environmental impacts of transports.

Completely

[SR 2012 // Key performance indicators: Changes of climate relevant emissions by segment]

 

 

 

 

[SR 2012 // Key performance indicators: Own fleet of lorries]

 

Overall

 

 

 

EN30

Total environmental protection expenditures and investments.

Not

 

 

 

Social performance: labour practices and decent work

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Management approach

 

[SR 2012 // Employees and social affairs]

 

Employment

 

 

 

LA1

Total workforce by employment type and region.

Completely

[AR 2012 // Employees]

 

 

 

[SR 2012 // Key performance indicators: Employees]

 

 

 

 

[SR 2012 // Key performance indicators]

 

 

 

 

[SR 2012 // Key performance indicators: Employees by age group]

 

 

 

 

[SR 2012 // Key performance indicators: Employees – number of nationalities]

 

LA2

Employee turnover.

Completely

[SR 2012 // Key performance indicators: Staff turnover]

 

LA3

Benefits provided to full-time employees.

Not

 

 

Labour/management relations

 

 

 

LA4

Employees covered by collective bargaining agreements.

Not

 

 

LA5

Minimum notice period(s) regarding significant operational changes.

Not

 

 

Occupational health and safety

 

 

 

LA6

Health and safety committees.

Not

 

 

LA7

Rates of injury, occupational diseases, lost days and absenteeism.

Not

 

 

LA8

Health and safety: prevention of diseases.

Not

 

 

LA9

Health and safety: formal agreements.

Not

 

 

Training and education

 

 

 

LA10

Average hours of training per year.

Completely

[SR 2012 // Key performance indicators: Employees training]

Information relates to Germany.

LA11

Skills management and lifelong learning.

Not

 

 

LA12

Employee performance and career development reviews.

Not

 

 

Diversity and equal opportunity

 

 

 

LA13

Composition of governance bodies and employees.

Completely

[SR 2012 // Key performance indicators: Employees]

 

 

 

 

[SR 2012 // Key performance indicators: Employees by age group]

 

 

 

 

[SR 2012 // Key performance indicators: Employees – number of nationalities]

 

LA14

Basic salary ratio of women to men.

Not

 

 

LA15

Return to work and retention rates after parental leave.

Not

 

 

 

Social performance: human rights

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Reported

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Explanation

Management approach

 

[SR 2012 // Supply chain and products]

 

Investment and procurement practices

 

 

 

HR1

Human rights: investments and contracts.

Not

 

 

HR2

Human rights: supplier involvement.

Completely

[SR 2012 // Key performance indicators: Social audits]

 

 

 

 

[SR 2012 // Supply chain and products: Social standards]

 

HR3

Human rights: employee training.

Not

 

 

Non-discrimination

 

 

 

HR4

Total number of discrimination incidents and corrective action taken.

Not

 

 

Freedom of association and collective bargaining

 

 

 

HR5

Warranty of freedom of assembly.

Completely

[SR 2012 // Key performance indicators: Social audits]

 

 

 

 

[SR 2012 // Supply chain and products]

 

Child labour

 

 

 

HR6

Measures to avoid child labour.

Completely

[SR 2012 // Key performance indicators: Social audits]

 

 

 

 

[SR 2012 // Supply chain and products]

 

Prevention of forced and compulsory labour

 

 

 

HR7

Measures to avoid forced labour.

Completely

[SR 2012 // Key performance indicators: Social audits]

 

 

 

[SR 2012 // Supply chain and products]

 

Security practices

 

 

 

HR8

Human rights: security personnel training.

Not

 

 

Indigenous rights

 

 

 

HR9

Disregard of the rights of indigenous people.

Not

 

 

HR10

Operations subject to human rights reviews.

Completely

[SR 2012 // Key performance indicators: Social audits]

 

 

 

[SR 2012 // Supply chain and products]

 

HR11

Formal grievances regarding human rights.

Completely

[SR 2012 // Key performance indicators: Social audits]

 

 

 

[SR 2012 // Supply chain and products]

 

 

Social performance: society

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Reported

Cross-reference

Explanation

Management approach

 

[SR 2012 // Social policies and stakeholder dialogue]

 

 

 

 

[SR 2012 // Responsible corporate governance]

 

Local communities

 

 

 

SO1

Operations with implemented local community engagement.

Not

 

 

Corruption

 

 

 

SO2

Corruption: number of business units analysed.

Partially

[AR 2012 // Risk report]

 

SO3

Corruption: training of employees.

Completely

[SR 2012 // Responsible corporate governance]

More than 80 percent of the approximately 17,000 employees classified as relevant have already received training on the anti-corruption guidelines.

 

 

 

[SR 2012 // UN Global Compact Communication on Progress 2012]

SO4

Corruption: action taken.

Not

 

 

Public policy

 

 

 

SO5

Public policy positions and lobbying.

Not

 

 

SO6

Policy: financial contributions.

Not

 

 

Anti-competitive behaviour

 

 

 

SO7

Legal actions for anti-competitive behaviour, anti-trust and monopoly practices.

Not

 

 

Compliance

 

 

 

SO8

Monetary value of significant fines and sanctions for non-compliance with laws.

Not

 

 

SO9

Operations with significant potential or actual negative impact on local communities.

Not

 

 

SO10

Prevention and measures to avoid negative impacts.

Not

 

 

 

Social performance: product responsibility

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Management approach

 

[SR 2012 // Supply chain and products]

 

 

 

 

[AR 2012 // Sustainability management]

 

Customer health and safety

 

 

 

PR1

Health and safety: product analysis.

Not

 

 

PR2

Health and safety: non-compliance with regulations.

Not

 

 

Product and service labelling

 

 

 

PR3

Labelling and duty to inform for products.

Not

 

 

PR4

Labelling: non-compliance with regulations.

Not

 

 

PR5

Measures related to customer satisfaction.

Completely

[AR 2012 // Strategic positioning of METRO GROUP]

All sales lines perform regular surveys on customer satisfaction.

Marketing communications

 

 

 

PR6

Marketing communications: compliance with codes.

Not

 

 

PR7

Marketing communications: non-compliance with regulations.

Not

 

 

Customer privacy

 

 

 

PR8

Substantiated complaints regarding breaches of customer privacy protection.

Not

 

 

Compliance

 

 

 

PR9

Significant fines regarding product liability.

Not