The clearer we make the aims of our activities, the easier it is to achieve change.
In the financial year 2012, METRO GROUP has had to stand its ground in a dynamic environment marked by various macroeconomic and social challenges. The challenging situation throughout the industry has strengthened our determination to press ahead with the transformation of METRO GROUP into a consistently customer-oriented and forward-looking retail and wholesale company. In the process, we have yet again firmly acknowledged the importance of sustainability for our business. We regard it crucial for our long-term business success that we link economic aspects with sustainable environmental and social requirements. As far as our day-to-day business activities are concerned, this means that when we consider the global challenges we face, we need to identify the economic parameters alongside the social and environmental factors that are relevant to our business.
Our sustainability vision provides managers and employees with a framework and code of conduct for implementing our sustainability strategy.
The clearer we make the aims of our activities, the easier it is to achieve change. With this in mind, we have developed a binding Group-wide sustainability vision that provides managers and employees with a framework and code of conduct for implementing our sustainability strategy. In this report on METRO GROUP’s commitment to sustainability, we document how we work together with our sales lines to enhance the quality of life of our customers, employees and people who work for us while protecting the environment and the society we live in. At the same time, the report fulfils our commitment to the UN Global Compact to document our progress in complying with its 10 principles. The report also complies for the first time this year with the requirements of the Global Reporting Initiative. Its contents reflect the sustainability issues that METRO GROUP considers to be of major importance. Key performance indicators and goals show what we have accomplished so far and what we are looking to achieve in the future: it is by these standards that we allow ourselves to be measured. We therefore invite you to judge our achievements in the area of sustainability for yourselves and engage in a productive dialogue with us.
FOR METRO GROUP,
OUR SALES LINES AND OUR COLLEAGUES
DÜSSELDORF, MARCH 2013
Chairman of the Management Board of METRO AG
Chief Human Resources Officer
Frans W. H. Muller
Member of the Management Board
Our international success has a strong base
278,811 dedicated employees at more than 2,200 locations in 32 countries. Strong sales brands with a comprehensive service spectrum and convincing concepts: wholesale stores, hypermarkets, consumer electronics stores, online stores, department stores and real estate management. This is the diversity of METRO GROUP.