Tailor-made initial and ongoing training
At METRO GROUP, we largely meet our need for skilled employees by conducting our own training programmes. In 2012, the number of trainees in our Company around the world totalled 9,296, a decrease of 6.0 percent. In Germany, we hired 2,503 new trainees during the reporting year, an increase of about 10 percent compared with 2011. In Germany, the number of trainees in 25 training occupations totalled 6,953, a decrease of 223 trainees since the previous year. With a share of 7.8 percent (previous year: 7.9 percent), we continue to be one of Germany’s largest providers of occupational training. In the reporting year, 1,892 of our trainees completed their programmes. This amounts to a success rate of 95 percent. We offered 61 percent of them an employment contract upon completion.
The high quality of our training programmes is demonstrated by the awards that our sales lines have received. In 2012, the magazine “Lebensmittel Praxis” named Real Germany as trainer of the year in the category of retail headquarters.
The Company’s international expansion and new sales concepts make our industry extremely diverse. But they also mean that the demands placed on our employees are in constant flux. As part of our human resources policies, we provide comprehensive qualification programmes designed to develop and hone the necessary skills. For store employees, we primarily use computer-based learning models, or e-learning. This form of training is not tied to a particular time or location. Subjects include customer consulting, sales, laws governing the protection of minors and product knowledge.
METRO University is the central platform for the training and qualification of our current and future managers. It brings together the professional development programmes that we offer at various international locations. Our instructors are drawn in part from the ranks of our own mangers. The METRO University also teaches knowledge with the assistance of highly respected external partners, including Institut Européen d’Administration des Affaires (INSEAD) in Fontainebleau, France, and the International Institute for Management Development (IMD) in Lausanne, Switzerland.